Customer Service

Health Insurance is confusing. Let our ESR team help you get answers!

With 35 years of combined benefits experience our Employee Service Representative (ESR) team is committed to you and your employees. When employees call Creative Benefits, they get a live person ready and willing to help, every time.

Our ESR Team can assist you with…

  • questions or concerns about your benefits;
  • a claim that was denied by your insurance;
  • a doctor bill for which you are not responsible;
  • ordering a new ID card;
  • enrolling in benefits for the first time or making changes;
  • finding providers that are in your network.

The ESR team operates on extended hours offering flexibility and coverage to accommodate employees’ schedules. Our hours of operation are from 7:30 am to 6 pm Monday through Friday. You can reach a representative toll free at 844-231-8414 during those hours or email us at at any time and an Employee Service Representative will get back to you as soon as possible.

“My experience with Creative Benefits has been nothing short of exceptional right from the initial meeting to the inception of our coverage…Their service has allowed us to provide our employees with excellent coverage while keeping us within our budget… and their staff is always there when we need them…”

Telecommunications Industry